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Terms and Conditions

This is an English translation provided for convenience. In case of any discrepancy, the Polish version prevails.

Terms and Conditions of the Teeter Polska Online Store

setting out, among other things, the rules for concluding sales contracts through the Store, and containing the key information about the Seller, the Store and the Consumer's rights



The provisions concerning the Privileged Entrepreneur apply to contracts concluded on or after January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal
§ 8 Exceptions to the Right of Withdrawal
§ 9 Complaints
§ 10 Personal Data
§ 11 Final Provisions
Appendix No. 1: Model Withdrawal Form

§ 1 DEFINITIONS

Business Days - days from Monday to Friday, excluding public holidays.
Consumer - a consumer within the meaning of the Polish Civil Code.
Account - a free-of-charge function of the Store (a service provided electronically), governed by separate terms, which allows the Buyer to create an individual account in the Store.
Buyer - any entity making a purchase in the Store.
Privileged Buyer - a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur - a natural person concluding a contract with the Seller that is directly related to their business activity but is not of a professional nature for that person (this definition applies to contracts concluded on or after January 1, 2021).
Terms and Conditions - these terms and conditions.
Store - the Teeter Polska online store operated by the Seller at https://teeter.pl.
Seller - FLEXLIFE Sp. z o.o. (limited liability company) with its registered office at ul. Opolska 100m, 47-300 Krapkowice, Poland, entered in the National Court Register - Register of Entrepreneurs by the District Court in Opole, 8th Commercial Division of the National Court Register, under KRS no. 0001074700, NIP (Tax ID) 7492118715, REGON no. 0001074700, share capital PLN 5,000.00.

§ 2 CONTACTING THE SELLER

  1. Postal address: ul. Wojska Polskiego 1, 47-220 Kedzierzyn-Kozle, Poland
  2. E-mail address: sklep@teeter.pl
  3. Phone: +48 577 214 314

§ 3 TECHNICAL REQUIREMENTS

  1. The following are required for the Store to function properly:
    • a device with Internet access
    • a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements set out in section 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

  1. The prices of goods shown in the Store are the total prices for the goods.
  2. The Seller points out that the total price of an order consists of the following, as indicated in the Store: the price of the goods and, where applicable in a given case, the cost of delivering the goods.
  3. Goods selected for purchase should be added to the cart in the Store.
  4. Next, the Buyer selects, from the options available in the Store, the method of delivery of the goods and the method of payment for the order, and provides the data necessary to fulfill the order placed.
  5. The order is placed at the moment the Buyer confirms its contents and accepts the Terms and Conditions.
  6. Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales contract on a durable medium no later than at the time the goods are delivered.
  8. The Buyer may register in the Store, i.e. create an Account, or make purchases without registering by providing their data with each order placed.

§ 5 PAYMENTS

  1. Depending on the Buyer's choice, an order may be paid for:
    1. by regular bank transfer to the Seller's bank account;
    2. through a payment platform:
      • Shoper Payments (Visa, Mastercard)
      • TPay.com
    3. cash on delivery, i.e. in cash at the time the goods are delivered to the Buyer;
    4. by card or in cash upon personal collection of the goods.
  2. If payment through the Shoper Payments payment platform is selected, the entity providing the online payment services is Autopay S.A.
  3. If the Buyer chooses advance payment, the order must be paid for within 3 Business Days of placing the order.
  4. The Seller informs that, for certain payment methods, due to their specific nature, paying for the order with that method is possible only immediately after placing the order.
  5. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw this acceptance.

§ 6 ORDER FULFILLMENT

  1. The Seller is obliged to deliver goods free from defects.
  2. The order fulfillment time is indicated in the Store.
  3. If the Buyer has chosen advance payment for the order, the Seller will begin fulfilling the order once it has been paid.
  4. If, within a single order, the Buyer has purchased goods with different fulfillment times, the order will be fulfilled within the time applicable to the goods with the longest fulfillment time.
  5. Goods are delivered only within the territory of the Republic of Poland.
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. By courier
    2. To InPost parcel lockers
  7. The Buyer may collect the goods in person at the company's premises during its opening hours.
  8. If the Buyer chooses personal collection, the goods will be ready for collection within the indicated order fulfillment time or, if the Seller has indicated a shipping date for the goods, by that date.

§ 7 RIGHT OF WITHDRAWAL

  1. The Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
  2. The withdrawal period expires 14 days after the day:
    1. on which the Privileged Buyer took possession of the goods, or on which a third party other than the carrier and indicated by the Privileged Buyer took possession of the goods;
    2. on which the Privileged Buyer took possession of the last item, or on which a third party other than the carrier and indicated by the Privileged Buyer took possession of the last item, in the case of a contract obliging the transfer of ownership of multiple items delivered separately.
  3. To exercise the right of withdrawal, the Privileged Buyer must inform the Seller, using the details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or a message sent by e-mail).
  4. The Privileged Buyer may use the model withdrawal form provided at the end of the Terms and Conditions, but this is not mandatory.
  5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

    EFFECTS OF WITHDRAWAL
  6. In the event of withdrawal from the contract, the Seller shall reimburse to the Privileged Buyer all payments received from them, including the costs of delivery of the goods (with the exception of additional costs resulting from the Privileged Buyer's choice of a type of delivery other than the least expensive standard delivery offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
  7. The Seller will make the reimbursement using the same means of payment as the Privileged Buyer used for the initial transaction, unless the Privileged Buyer agrees otherwise; in any event, the Privileged Buyer will not incur any fees as a result of such reimbursement.
  8. The Seller may withhold the reimbursement until it has received the goods back or until it has been supplied with proof of their return, whichever is earlier.
  9. The Seller asks that the goods be returned to: ul. Wojska Polskiego 1, 47-220 Kedzierzyn-Kozle, Poland, without undue delay and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends back the goods before the 14-day period has expired.
  10. The Privileged Buyer bears the direct cost of returning the goods.
  11. The Privileged Buyer is liable only for any diminished value of the goods resulting from handling them in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
  12. If, due to their nature, the goods cannot normally be returned by post, the Privileged Buyer will also have to bear the direct cost of returning the goods. The Privileged Buyer will be informed by the Seller of the estimated amount of these costs in the product description in the Store or when placing the order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. The right to withdraw from a distance contract referred to in § 7 of the Terms and Conditions does not apply to a contract:
    1. in which the subject of performance is a non-prefabricated item, produced according to the Privileged Buyer's specifications or intended to meet their individual needs;
    2. in which the subject of performance is an item that is liable to deteriorate rapidly or has a short shelf life;
    3. in which the subject of performance is an item delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
    4. in which the subject of performance consists of items which, after delivery, due to their nature, become inseparably mixed with other items;
    5. in which the subject of performance consists of sound or video recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
    6. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
    7. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires.

§ 9 COMPLAINTS

  1. If the goods are defective, the Consumer may file a complaint regarding the defective goods under the statutory warranty for defects regulated in the Polish Civil Code or under a guarantee, if a guarantee has been granted.
  2. When exercising rights under the statutory warranty, the Consumer may, in accordance with the rules and within the time limits set out in the Polish Civil Code:
    1. submit a statement on price reduction,
    2. in the case of a material defect - submit a statement on withdrawal from the contract,
    3. demand replacement of the item with one free from defects,
    4. demand removal of the defect.
  3. The Seller asks that complaints under the statutory warranty be submitted to the postal or e-mail address indicated in § 2 of the Terms and Conditions.
  4. If it turns out that the defective goods must be delivered to the Seller in order to process the complaint, the Consumer is obliged to deliver the goods, at the Seller's expense, to: ul. Wojska Polskiego 1, 47-220 Kedzierzyn-Kozle, Poland.
  5. If an additional guarantee has been granted for the goods, information about it and its terms is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Terms and Conditions.
  7. The Seller will process the complaint within 14 days.

    OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES
  8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be heard by the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. the free assistance of a municipal or district (powiat) Consumer Ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

  1. The controller of the personal data provided by the Buyer while using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including the other purposes and legal bases of data processing, as well as the recipients of the data - is contained in the Privacy Policy available in the Store, in line with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) - "GDPR".
  2. The purpose of the Seller's processing of the Buyer's data provided by the Buyer in connection with purchases in the Store is the fulfillment of orders. The legal basis for processing personal data in this case is:
    • the contract or steps taken at the Buyer's request prior to entering into it (Art. 6(1)(b) GDPR),
    • the Seller's legal obligation related to accounting (Art. 6(1)(c)), and
    • the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending any claims (Art. 6(1)(f) GDPR).
  3. Providing data is voluntary for the Buyer but necessary to conclude the contract. Failure to provide the data will make it impossible to conclude a contract in the Store.
  4. The Buyer's data provided in connection with purchases in the Store will be processed until:
    1. the contract concluded between the Buyer and the Seller ceases to be in force;
    2. the Seller is no longer under a legal obligation requiring it to process the Buyer's data;
    3. the Buyer or the Seller is no longer able to pursue claims related to the contract concluded through the Store;
    4. the Buyer's objection to the processing of their personal data is accepted - where the legal basis for processing was the Seller's legitimate interest
    - depending on which applies in a given case and which occurs last.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. rectification,
    3. erasure,
    4. restriction of processing,
    5. transfer of the data to another controller
      as well as the right:
    6. to object at any time, on grounds relating to the Buyer's particular situation, to the processing of personal data concerning them based on Art. 6(1)(f) GDPR (i.e. on the legitimate interests pursued by the controller).
  6. To exercise their rights, the Buyer should contact the Seller using the details in § 2 of the Terms and Conditions.
  7. If the Buyer believes that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 11 FINAL PROVISIONS

  1. The Buyer is prohibited from providing unlawful content.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the duration of and for the purpose of fulfilling the order.
  3. Contracts concluded under the Terms and Conditions are concluded in the Polish language.
  4. In the event of a dispute with a Buyer who is not a Privileged Buyer, the competent court will be the court having jurisdiction over the Seller's registered office.
  5. Any liability of the Seller towards a Buyer who is not a Privileged Buyer is excluded to the extent permitted by law.
  6. Liability under the statutory warranty towards a Privileged Entrepreneur is excluded.



Appendix No. 1 to the Terms and Conditions

Below is a model withdrawal form that the Consumer or Privileged Entrepreneur may, but is not required to, use:



MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

Flexlife
ul. Wojska Polskiego 1, 47-220 Kedzierzyn-Kozle, Poland
e-mail address: sklep@teeter.pl

- I/We(*) ..................................................................... hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of conclusion of the contract(*)/receipt(*)

..............................................................................................................................................................................

- Name of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted on paper)

Date ............................................

(*) Delete as appropriate.

Account Terms and Conditions

in the Teeter Polska store



The provisions concerning the Privileged Entrepreneur apply to contracts concluded on or after January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data
§ 7 Final Provisions

§ 1 DEFINITIONS

Consumer - a consumer within the meaning of the Polish Civil Code.
Account - a free-of-charge function of the Store (service), governed by these Terms and Conditions, which allows the Buyer to create an individual account in the Store.
Buyer - any entity making a purchase in the Store.
Privileged Buyer - a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur - a natural person concluding a contract with the Seller that is directly related to their business activity but is not of a professional nature for that person (this definition applies to contracts concluded on or after January 1, 2021).
Terms and Conditions - these Account terms and conditions.
Store - the Teeter Polska online store operated by the Seller at https://teeter.pl
Seller - FLEXLIFE Sp. z o.o. (limited liability company) with its registered office at ul. Opolska 100m, 47-300 Krapkowice, Poland, entered in the National Court Register - Register of Entrepreneurs by the District Court in Opole, 8th Commercial Division of the National Court Register, under KRS no. 0001074700, NIP (Tax ID) 7492118715, REGON no. 0001074700, share capital PLN 5,000.00.

§ 2 CONTACTING THE SELLER

  1. Postal address: ul. Wojska Polskiego 1, 47-220 Kedzierzyn-Kozle, Poland
  2. E-mail address: sklep@teeter.pl
  3. Phone: +48 577 214 314

§ 3 TECHNICAL REQUIREMENTS

  1. The following are required for the proper functioning and creation of an Account:
    • an active e-mail account
    • a device with Internet access
    • a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the Buyer's will.
  2. The Account gives the Buyer additional options, such as viewing the history of orders placed by the Buyer in the Store, checking order status and editing the Buyer's data independently.
  3. To create an Account, the relevant form in the Store must be completed.
  4. When the Account is created, a contract for the maintenance of the Account on the terms set out in the Terms and Conditions is concluded between the Buyer and the Seller for an indefinite period.
  5. The Buyer may cancel the Account at any time without incurring any costs.
  6. To cancel the Account, the Buyer should send a cancellation request to the Seller at the e-mail address: sklep@teeter.pl, which will result in the immediate deletion of the Account and termination of the contract for the maintenance of the Account.

§ 5 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the e-mail address sklep@teeter.pl.
  2. The Seller will process the complaint within 14 days.

    OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be heard by the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. the free assistance of a municipal or district (powiat) Consumer Ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 6 PERSONAL DATA

  1. The controller of the personal data provided by the Buyer while using the Account is the Seller. Detailed information on the processing of personal data by the Seller - including the other purposes and legal bases of data processing, as well as the recipients of the data - is contained in the Privacy Policy available in the Store, in line with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) - "GDPR".
  2. The purpose of processing the Buyer's data is the maintenance of the Account. The legal basis for processing personal data in this case is the contract for the provision of the service or steps taken at the Buyer's request prior to entering into it (Art. 6(1)(b) GDPR), as well as the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending any claims (Art. 6(1)(f) GDPR).
  3. Providing data is voluntary for the Buyer but necessary to maintain the Account. Failure to provide the data means that the Seller will not be able to provide the Account maintenance service.
  4. The Buyer's data will be processed until:
    1. the Account is deleted by the Buyer or by the Seller at the Buyer's request
    2. the Buyer or the Seller is no longer able to pursue claims related to the Account;
    3. the Buyer's objection to the processing of their personal data is accepted - where the legal basis for processing was the Seller's legitimate interest
    - depending on which applies in a given case and which occurs last.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. rectification,
    3. erasure,
    4. restriction of processing,
    5. transfer of the data to another controller
      as well as the right:
    6. to object at any time, on grounds relating to the Buyer's particular situation, to the processing of personal data concerning them based on Art. 6(1)(f) GDPR (i.e. on the legitimate interests pursued by the controller).
  6. To exercise their rights, the Buyer should contact the Seller.
  7. If the Buyer believes that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 7 FINAL PROVISIONS

  1. The Buyer is prohibited from providing unlawful content.
  2. The contract for the maintenance of the Account is concluded in the Polish language.
  3. Where there are important reasons as referred to in section 4, the Seller has the right to amend the Terms and Conditions.
  4. The important reasons referred to in section 3 are:
    1. the need to adapt the Store to the legal provisions applicable to the Store's activities
    2. improving the security of the service provided
    3. a change in the functionality of the Account requiring modification of the Terms and Conditions.
  5. The Buyer will be informed of a planned amendment to the Terms and Conditions at least 7 days before the amendment takes effect, by an e-mail message sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned amendment, they should inform the Seller by sending an appropriate message to the Seller's e-mail address sklep@teeter.pl, which will result in termination of the contract for the maintenance of the Account when the planned amendment takes effect, or earlier if the Buyer so requests.
  7. If the Buyer does not object to the planned amendment by the time it takes effect, the Buyer is deemed to have accepted it, which does not in any way prevent the Buyer from terminating the contract in the future.
  8. In the event of a dispute with a Buyer who is not a Privileged Buyer, the competent court will be the court having jurisdiction over the Seller's registered office.

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