Withdrawal from the contract

If

A) you are a consumer

or

B) you are a natural person and the contract you concluded with us after December 31, 2020 is directly related to your business activity but is not of a professional nature for you

- as a rule, you have the right to withdraw from a contract concluded at a distance.

You may withdraw from the contract by submitting to us a statement of withdrawal from the contract, e.g. by email sent to: sklep@teeter.pl

Return the item to us without delay to the following address: ul. Opolska 100m, 47-300 Krapkowice, Poland , but no later than 14 days from the day on which you withdrew from the contract.

You may withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins:

• for a contract under which we deliver an item and are obliged to transfer its ownership - from the moment you take possession of the item or a third party indicated by you, other than the carrier, takes possession of it, and in the case of a contract covering multiple items delivered separately, in batches or in parts - from the moment you take possession of the last item, batch or part or a third party indicated by you, other than the carrier, takes possession of it.

To meet the deadline, it is sufficient to send the statement before it expires.

We will refund the payments you made, including the costs of delivering the item on the terms specified in the terms and conditions, without delay, but no later than 14 days from the day we receive your statement of withdrawal from the contract.

We may withhold the refund of the payment received from you until we receive the item back or until you provide proof of having sent it back, whichever occurs first.

Please remember that the right to withdraw from a distance contract does not apply, among others, to a contract:

• where the subject of the performance is a non-prefabricated item, manufactured according to your specifications or intended to meet your individual needs;
• where the subject of the performance is an item that deteriorates quickly or has a short shelf life;
• where the subject of the performance is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
• where the subject of the performance is audio or video recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery.

Detailed information on withdrawal from the contract can be found in our Terms and Conditions of Sale.

Complaints

If you are a consumer and the goods purchased from us turn out to be defective, you have the right to file a complaint under the statutory warranty for defects. The best way to file a complaint is by email to: sklep@teeter.pl or by post to ul. Opolska 100m, 47-300 Krapkowice, Poland

Defective goods should be sent to: ul. Opolska 100m, 47-300 Krapkowice, Poland

In connection with a defect, you may demand:

• replacement of the item with one free of defects,
• removal of the defect,

or submit a statement on:

• price reduction,
• withdrawal from the contract - in the case of a material defect.

We are liable to you for defects discovered within two years from the date the item was delivered.

As a rule, you may file a complaint within one year of discovering the defect, but the time to file a complaint cannot end before the seller's liability period expires.

Your complaint will be processed (we will respond to it) within 14 days from the date we receive your complaint.

More information about complaints can be found in our Terms and Conditions of Sale.